, NAIROBI, Kenya, Mar 13 – Sidian Bank has turned to IBM Cloud and Cognitive solutions to fuel its digital transformation.
The solution will help the bank provide its customers with faster access to services like debit and credit card processing, bank account opening and teller services.
The Bank’s Chief Executive Titus Karanja says this is the first collaboration of its kind and will support the institution’s growth strategy.
“It not only cements our partnership with the IBM, but also enhances the efficiency of our entire banking infrastructure,” said Karanja.
The cloud solution will also free up to 40 percent of the Bank’s typical business day’s working hours which is spent on problem isolation.
“Today, however, through infrastructure as a service and cognitive management, the system can learn from past incidents and resolve 56 percent of any difficulties with minimum human intervention. This has enabled the bank realize 34 percent savings in capital expenses and a 60 percent improvement in transactional times across all ATMs and teller counters,” said Nik Nesbitt, General Manager for East Africa, IBM.
It additionally enables the bank to improve IT staff productivity by 30 percent, freeing its technology team to focus on their core business.