KISUMU, Kenya, Jan 13 – Regional retailer Nakumatt Holdings has revamped its Kisumu Central Business district supermarket branch as part of an ongoing customer experience enhancement programme.
The retailer has shifted its long-standing Nakumatt Nyanza Supermarket branch to a more spacious location within the revamped Mega Plaza, along OgingaOdinga road, in the heart of Kisumu city.
Speaking when he confirmed the shift, Nakumatt Holdings Managing Director, Atul Shah said the move to a more modern environment had allowed the retailer to make much needed in store upgrades for its customers benefit.
Similar projects geared at modernizing several Nakumatt branches in other locations, Shah said are already underway.
At Nakumatt Nyanza, the changes include the consolidation of all departmental stores on one level away from the previous setup.
At the re-invigorated Nakumatt Nyanza Supermarket, sitting on a 35,000Square feet shopping floor space, customers will enjoy a richer shopping experience. Customers will also enjoy the convenience of an expanded four level parking silo with ample secure parking for more than 400 cars.
“After more than 19 years operating at the old location, the reinvigorated Nakumatt Nyanza now features a more modern in store layout including wider aisles and ambient lighting on a single level,” Shah explained, adding that, “similar projects will be undertaken at several other local branches to enable us meet our customer demands.”
The store he added is also more eco-friendly featuring a variety of energy efficient applications including in store LED lighting, energy efficient freezers and coolers.
As part of its corporate growth programmes, Nakumatt holdings is undertaking a strategic business transformation initiative seeking to raise its efficiency and reduce its operating costs.
In East Africa, Nakumatt enjoys a branch footprint ion 64 locations comprising of 47branches in Kenya, 3 in Rwanda, 5 in Tanzania and 9 in Uganda.