– Turn off the phone –
Koh Dong-Jin, the head of Samsung’s mobile business, said earlier the fault rate for the Note 7 amounted to 24 handsets per million and it would take about two weeks to prepare replacements.
“We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible,” Koh said in a statement late Saturday, adding the firm was “collaborating with national regulatory bodies” around the world.
He advised consumers to use replacement phones which would be loaned by the firm until a new Note 7 equipped with fault-free batteries are provided.
“We encourage…Note 7 customers to contact their place of purchase or call the designated call centre locally as soon as possible,” said the statement.
Growing concern over the device prompted air carriers and aviation authorities in countries including the US, Australia, Canada, Japan, Singapore, Indonesia and India to ban the use of the Note 7 on board.
But cases of exploding batteries continued to emerge following the recall announcement, as users claimed a burning device had damaged a hotel room in Australia or set a car in the US on fire.
In a widely-reported case last week, a Florida man allegedly saw his car catch fire after he had left a Note 7 charging inside it, with images on social media showing a Jeep engulfed in flames.
Samsung said it was aware of the two incidents, with local authorities investigating the case in the US.
The latest crisis came at a sensitive time for Samsung’s top management, which has accelerated a generational power transfer in the founding Lee family that controls the firm and its parent Samsung Group.
The current chairman Lee Kun-Hee has been bedridden since suffering a heart attack in 2014.
Samsung Electronics’s board directors proposed Monday a plan to nominate Lee’s son, J.Y. Lee, as a new board member.
The junior Lee has been vice chairman of the company since 2013 but has not taken an official board seat, maintaining a relatively low profile.
But the board members said in a statement “the time is now right” to nominate the junior Lee as a board member “to allow him to take a more active role in the company’s strategic decision-making”.
