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Capital Business
Capital Business


Vacancy: Commercial Operations Manager


Our client is a casual dining fresh-food restaurant serving locally sourced SquareMade burgers, fried chicken, BBQ ribs, beer, wine and delicious hand-spun ice cream deserts. All their recipes use original They are committed to supporting the local economy through locally sourced quality ingredients.
Are you a young seasoned hands-on operations manager who is confident, result oriented, ambitious, resourceful and imaginative with the desire to challenge yourself? Are you someone who pushes boundaries and challenges the status quo, ambitious, brave and passionate in everything you do? If so, then this is the job you are looking for.
Our client would like to fill the position of a Commercial Operations Manager who will be reporting to the Managing Director.
Job Purpose/Summary

To create a culture and develop a team that is focused on delighting customers on a daily basis. Manage the daily running of the Cafe shops, and the central kitchen in such a manner that daily turnovers budgeted gross profits and net profits are attained through consistent training and development of our staff and management in order for them to implement and uphold set operational standards.
Duties and Responsibilities
 To maintain daily gross profits for each store and liaise with the respective managers to ensure that the correct gross profits are attained and maintained
 Develop and implement training programs in order to improve customer satisfaction and operational standards.
 To coordinate and assist in the setting of budgets for all stores, provide direction and assistance to the management team in order for them to achieve their targets.
 To ensure constant awareness of the cost of commodities, their impact on gross profits so as to ensure maximum savings are made.
 To check and verify that all set standards & procedures in the preparation of food are followed, and that top quality food is produced at all times, and that such food is packed and presented to the customer in the prescribed manner.
 To ensure that scheduled servicing of mechanical equipment is carried out at prescribed intervals.
 To ensure systematic checks are carried out on all front areas, from maintenance requirements and preventative maintenance , repairs and refurbishments are carried out to enhance operations
 To ensure the general appearance and housekeeping of all the restaurant properties and all outlets inclusive of general floors and ablutions are maintained in an immaculate manner.
 To ensure that all paraphernalia i.e. insignia, balustrades, refuse bins or any equipment bearing the restaurant’s logo are maintained in a usable state and that all faults and defects are rectified.
 To ensure that adequate manpower levels are available so as to minimize incidences of overstaffing
 To attend to the internal and external customer complaints and problems in a prompt manner so that effective and timely follow ups are undertaken.
 To constantly be aware of competitor activities.
 To visit suppliers premises and ensure that the quality of their products is visually inspected and meets the company standards.
 To undertake training needs analysis on a monthly basis and arrange remedial training so as redress the deficiencies
 To motivate and inculcate a spirit of team work so as to facilitate friendly and courteous service delivery.
 To conduct regular meetings with shop managers and shift managers so as to enhance communication, discuss problems and help find solutions.
 To keep abreast of current and future developments in the industry so as to assist in appropriately positioning the brands.
 To foster positive attitudes in staff so as to enhance productivity and efficiency.
 To undertake any other duties as delegated from time to time.
Minimum Requirements
 A Bachelor’s degree in Business Administration or Management or its equivalent.
 A Diploma in Restaurant Operations and Food & Beverage Management will be an added advantage.
 4 years working experience in a similar role at a fast paced restaurant.
 Knowledge in budget preparation, business administration and basic accounting desirable.
 Prior experience within the hospitality sector will be an added advantage.
 Strong verbal, written, presentation and effective listening skills.
 Keen eye for detail and accuracy.
 Ability to work well with others under deadline situations and respond to changes in priorities.
 Ability to work independently, take initiative, set priorities and see projects through to completion.
 Strong analytical and interpretation skills.
 Problem solving for solution development.
 Outcome/delivery focused with strong planning skills.
Salary: Attractive salary package
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please make your application through our website vacancy page before close of business 17th February 2016.Only successful candidates will be contacted.

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