Airtel connects customers during Pope’s three-day visit to Kenya

November 28, 2015
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The staff-driven market visit sought to ensure that customers remain connected to their friends and family members at home on the Airtel network/COURTESY
The staff-driven market visit sought to ensure that customers remain connected to their friends and family members at home on the Airtel network/COURTESY
NAIROBI, Kenya, Nov 28 – Airtel has been assisting customers who had travelled to Nairobi for Pope Francis’ historic Mass over the last three days.

The staff-driven market visit sought to ensure that customers remain connected to their friends and family members at home on the Airtel network.

The Airtel sales and marketing team was around University of Nairobi Grounds, Central Park, Uhuru Park and Kasarani Stadium to assist customers on services such as SIM Card registration in line with the latest guidelines from the Communications Authority of Kenya (CA), Airtel Money registration, data services and airtime.

Another team was stationed in the Kenya-Tanzania border in Namanga to assist Catholics who were coming into the country for the Mass on roaming services that the company offers.

The team also took time to educate those attending the Mass on the new Airtel Catholic portal that will enable them to access religious information at all times through their phone on the Airtel Kenya network.

The team handed out 2016 calendars designed with special messages about the new portal and branded umbrellas.

While thanking the team for their commitment to assist the customers, Airtel Kenya CEO Adil El Youssefi said that the activities were evident enough to show that the company is driven by the need to provide a seamless and hustle free service experience to customers.

“The three day market activities enabled us to interact with our customers who were attending the historic Pope Mass, offering them relevant solutions that eased their communication with friends and families on the most reliable network for voice, SMS and data services,” said Adil.

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