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Capital Business


Credit and Operations Manager – MFI Nairobi


A soon to be started Microfinance Company ‘MFI’ affiliated to an insurance company in Kenya is looking for a highly motivated Credit and Operations Manager with a track record of excellent performance and a good personality disposition to join their highly professional and performance agile team.

If the story of a mustard seed that grows to a huge tree excites you! We are looking for you to grow our ambitious dream to be a brand to reckon with from our humble and structured beginnings. The positions reports to the Director

Job Purpose

Responsible for managing the MFI’s credit function efficiently and effectively in order to ensure profitability, maintain a quality loan book and ensure that the MFI is not exposed to credit risk.

Manage and coordinate all operational activities and ensure quality service and effective operations support for all of the assigned internal and external customers.

The job holder will be required to provide vision and leadership in developing, implementing and maintaining policies, guidelines and procedures for MFI operations to ensure efficient and economic operations are delivered to the customers

Duties and Responsibilities
 Formulate and implement the MFI’s credit policy and ensure compliance with the policies and procedures.

 Conduct regular reviews of the credit policy to ensure its relevance to business requirements and CBK and statutory regulations.

 Ensure that customers’ financing needs for working capital and capital expenditure are addressed appropriately and profitably through the offer of suitable credit products.

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 Formulate and optimize credit scoring strategies in various business areas.

 Manage credit risk though regular analysis and evaluation;

 Make recommendations and develop techniques and strategies to manage, control and mitigate risk.

 Liaise with the Credit Reference Bureau on prospects/ commitment clients and report the under performing loans to ensure non- migration of bad assets within the industry.

 Carry out credit appraisals to vet all credit proposals from branches and other lines of business.

 Contribute to the development of policies guidelines and procedures for business development strategies that deliver products and services that are innovative, responsive and meet customers’ needs and expectations.

 Develop strategies and implementation plans to improve and standardize all aspects of operations.

 Liaise with external auditors and regulators to ensure that all credit transactions are compliant with existing regulatory instruments.

 Lead and manage the operations team to deliver a culture that supports and contributes to the financial objective of the business and meets service standards.

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 Ensure the operations team delivers all planned and agreed department and individual performance targets.

 Develop team members through performance feedback, recommending training where appropriate and coach and mentor individuals for growth.

 Develop, formulate, recommend and coordinate policies and guidelines on record management of the organization.

 Produce timely and accurate management reports as needed for monitoring and management of business operations.

 Control the utilization, proper maintenance and custody of all assets at the branch.

 Ensure all reporting tools are available at branch level to correctly monitor all branch activities.

Minimum Requirements

 At least 5 years in an Operations Department of a Commercial Bank ; 2 of which should have been in the Credit department

 At least 3 years of Credit Operations experience

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 Degree level of education with an Accounting certification

 Knowledge of Credit Appraisal Methodologies would be a requirement

How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.

Please make your application through our website before close of business 21st October 2015. Only successful candidates will be contacted.

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