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Youssefi has been on the helm since April 2014 and has increased Airtel’s distribution and customer experience, including growing the firms’ own shops presence from four to 29/FILE

Kenya

Airtel Kenya chiefs serve customers at retail shops

The leaders interacted with customers, through the call centres and Airtel retail shops gaining valuable insights into the key business drivers and opportunities for growth/CFM BUSINESSA

The leaders interacted with customers, through the call centres and Airtel retail shops gaining valuable insights into the key business drivers and opportunities for growth/CFM BUSINESSA

NAIROBI, Kenya October 8, 2015 – Airtel Kenya directors led by CEO Adil El Youssefi marked the International Customer Service Week by serving customers in various Airtel retail outlets and call centres in Nairobi.

The retail outlets included; Moi Avenue Express shop, Sarit Centre, Koinange, Greenspan, and Parkside Express+ shops.

The leaders interacted with customers, through the call centres and Airtel retail shops gaining valuable insights into the key business drivers and opportunities for growth.

They also took the opportunity to educate customers on the various recent innovations by the company initiated including the Airtel UnlimiNet, Airtel Insurance, Smartika na 5X bonus and M-health with Medanta Healthcare; network upgrade and expansion of retail shops across the country.

The international customer service week is an annual five day event celebrated in the month of October, and is devoted to recognise the importance of customer service and to honouring the people who serve and support customers each day.

Speaking at the Airtel Koinange Street Express+ Shop, El Youssefi said, “We are driven by the need to provide a seamless and hustle free service experience to our customers. This occasion gives us the opportunity to gain first hand feedback from the customers on how we can improve and to do things faster in order to serve them even better. Our focus is to maintain a competitive edge in the area of customer service by investing in our people and systems to meet the different needs of our customers and make their experience on the network better”.

Airtel was recently recognized as the top brand in service through Social Media in Kenya by the Africa Brand Index and as a global best practice case study by Socialbakers.

Last month, Airtel Kenya staff from its Nairobi headquarters visited various customer segments within Nairobi to gain a better understanding and appreciation for their consumers and retailers in the market.

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