The expansion has increased KRA’s presence to at least 13 counties with easy access to tax services for taxpayers.
KRA’s iTax Support Centres are present in Mombasa, Kisumu, Eldoret, Nyeri, Nairobi and Thika. The Authority is servicing an average of 2,500 customers per day through its support centres.
KRA’s Commissioner General, John Njiraini said KRA’s main focus is making the iTax system more beneficial and convenient to the taxpayer.
“KRA is making the iTax system more beneficial and convenient to the taxpayer through setting up a comprehensive support network countrywide,” said Njiraini.
The Authority has been engaged in various tax awareness programmes aimed at creating awareness among various taxpayers. The activities include tax clinics, tax education sessions and hands on trainings for various stakeholders.
KRA has been conducting trainings and sensitization programmes through tax education programmes that are being run countrywide.
KRA has also partnered with appointed licensed and trained intermediary agents who assist taxpayers register and file their returns through the iTax system.
iTax system provides an integrated view of a taxpayer making it easier for taxpayers to access various tax administration services. The system enables taxpayers update their registration details, file returns, make payments, enquire about tax status, apply for a Tax Compliant Certificate (TCC) and lodge a refund claim online.
KRA is currently running a campaign to get taxpayers to file their Individual Income tax ahead of the June 30, 2015 deadline. However, for taxpayers who might experience challenges in accessing online services to file their returns, KRA will accept manual returns which can be dropped at various KRA offices countrywide.