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Kenya

Safaricom announces expiry of minutes, data for post-paid customers

Safaricom has notified its Karibu Pay post-pay tariff customers that the tariff will not be terminated after all. However, all accumulated SMS, data and minutes will expire on 26tth May 2015. The post pay tariff allowed users to carry over unused data, SMS and data if unused, with some users accumulating up to 10,000 minutes of talk time.

The mobile operator notified its post pay customers in a text message: “We are happy to inform you that your PostPay1000 bundle will not come to an end on 26th May but unused SMS, Data & Minutes will expire. New bundle validity is 30 days.”

Safaricom CEO Bob Collymore announced mid-last year that the telco will end the Sh1,000 and Sh2,500 tariffs by May 2015 due to what the company said was an unsustainable financial model. But it later reconsidered the decision indicating that it would, however, review the terms and conditions.

The Karibu tariff gave the Sh1,000 per month package customers 900 minutes talk time (at Sh1 per minute on-net), 100 SMEs, 100 minutes for off-net calls and 100MB. The Karibu tariff has 140,000 customers who will now continue to enjoy the service but will have to surrender unused data, SMS and talking minutes.

The tariff are contained in a revised Terms and Conditions document published by Safaricom indicating customers will have to top up using airtime when their ‘resources end before 30 days.’

“The resources cannot be rolled over. These resources cannot be transferred (sambaza).All bills must be settled to facilitate issuance of resources. Only accounts that are fully settled will be credited with resources,” states the new terms and conditions.

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