The service will enable Airtel subscribers consult doctors from Medanta Africare and access relevant health care advice by calling 1525 at normal calling rates.
“At Airtel we believe that we need to establish an emotional connection with our customers. And this service is there to help our consumers with their health needs which is a basic need for all of us,” Airtel Kenya CEO Adil El Youssefi said during the partnership announcement on Wednesday.
The first service the customers will be able to is get medical advice from various doctors including general health problems or on nutrition.
Customers will also be able to get consultation on specialised cases under the service dubbed Telemedicine, which will be a one-on-one consultation with specialists from Medanta India through Medanta’ s Centre in Nairobi.
The third service will be for the Airtel Premier customers who will be able to access health services at Medanta Africare on discounted prices.
“This is an innovative and a first of its kind service in Kenya, to a large section of Kenya’s population, wherein they will be able to access healthcare information on their handsets and also avail home healthcare services provided by Medanta Africare, in the comfort of their homes,” said Medanta Africare President and CEO Anil Maini.
Launched in May 2012, the regional health care provider has 12 centres across the country with its headquarters on Nairobi’s Waiyaki way.
In order to ensure that the service delivers accurate medical diagnosis, Medanta Africare has stationed trained staff members who attend to customer calls and recommend solutions to respective doctors in the hospital for relevant action to be taken.
Additionally, all medical consultants will be supported by a high technology solution that will help them examine customers’ medical cases in the most effective manner.