Dubbed Kiambu Huduma, the program includes a one stop shop where residents can register, check and pay their bills, rates and access basic government services at their comfort.
The program also includes a resident card that encourages them to go cashless in paying for the services.
The move, according to Governor William Kabogo will reduce corruption and make payment of fees and levies convenient while increasing efficiency and effectiveness of revenue collection processes.
“We have done a pilot project in the Thika sub-county and we have seen a lot of improvement. Prior to the automation, revenue collected in a day was less than Sh300,000 and mostly it could not be accounted for. With the new system, we have witnessed a steep rise in the revenue collected,” said Kabogo.
“The system will provide residents with a secure online payment option for the different services provided and it also bridges the need for trusted and reliable data that involves creating and maintaining a single view of each taxpayer,” he added.
The system, according to Kiambu County ICT Director Douglas Gicho will be streamlining collections by also integrating mobile payment systems enabling residents of the county to pay for services using M-PESA and Airtel Money.
“Kiambu residents just need to log on huduma.kiambu.go.ke to access the Huduma system and enjoy the easy access,” said Gicho.
The Kiambu Huduma system, which is being implemented in partnership with KCB Bank, has already been rolled out at the Quarries in Juja Sub-County, street parking and in the major markets and residents have embraced the digital system.
The system, according to Gicho has created jobs on revenue collection agents and also on the system handlers who have undergone a thorough induction course and the finance department has finalised the process of updating the valuation roll.