, Avaya Inc, a provider of cross-channel and devices communications solutions, has introduced a video-enabled, ATM self-service kiosk in the Kenyan market.
The solution will allow customers transact with a bank’s call center, by video, virtual collaboration, email, social media, chat, SMS or phone, and to even switch between devices while talking to the same bank agent. Avaya’s self-service kiosks promises to ease the burden of queues by giving customers direct automated access to banking products and services such as, credit and debit cards, banking statements, and loan applications, amongst others.
“When individuals talk, share, and see each other individually or in group, no matter how far or close they are in physical terms, they build strong and loyal relationships. Our mobile engagement environments would not only help accelerate the country’s modernization of services, but also enable teams to build strong and loyal relationships between teams within an organization and ultimately, drive incremental business returns and customer satisfaction,” explains Hatem Hariri, Managing Director for Avaya NWECA.
Hariri says that the self-service kiosks are one scenario of how mobile engagement environments can be created and tailored to solve specific business challenges. These environments are designed to enable Kenyans to work, learn, and transact from anywhere in the country, using any mobile, computing or wearable device.
Avaya demonstrated a number of mobile engagement environments tailored to solve some of the most pressing business challenges in the country, and extending the access of Kenyans to government, healthcare, education and banking and telecommunication services, amongst others.
Mobile engagement environments are set to accelerate the build-up of a connected Kenya, where businesses, governments and citizens engage in a seamless, mobile and video-enabled, multi-channel world, where services are available anytime, anywhere and on any device.