The multiple guest lounges currently under development at the Jomo Kenyatta International Airport (JKIA) Terminal 1A will provide hospitality services for passengers flying on Kenya Airways and its SkyTeam partners.
The state-of-the-art Terminal 1A, which is partially complete, is set to commence partial operations and is dedicated for use by Kenya Airways and its partners.
Speaking on the developments, outgoing Kenya Airways’ Group Managing Director and CEO Titus Naikuni said the new airport lounges, developed at a cost of more than Sh120 million, will provide unparalleled comfort and convenience to guests; and could be operational by early October.
The new lounges, Naikuni pointed out, will offer an exclusive, comfortable and relaxing place for guests to unwind, work, freshen up and rest before their travel or during transit.
On the ground floor of Terminal 1A, he disclosed, Kenya Airways’ guests will enjoy fast check-in services with up to 26 check-in counters for economy class guests. Still on the ground floor, Business Class and Sky Priority Guests will enjoy the services of a check-in lounge with direct access to four check-in counters.
Once checked in, Naikuni added, Premier World and Sky Priority guests will then proceed to await boarding their aircraft at either of the two premium lounges aptly named; Pride Lounge and Simba Lounge respectively.
“The development of a world class terminal by our partners Kenya Airports Authority has in turn seen the development of some of the most advanced and comfortable airport lounges for Kenya Airways guests,” Naikuni said.
“Both Simba and Pride Lounges will offer utmost luxury and comfort for our guests and will feature a melting pot of African cultures as we further seek to enhance customer experience at our Nairobi Hub,” he added.
All the new Kenya Airways lounges will feature an African cultural interior design complemented by contemporary Italian furniture and technology infrastructure such as free Wi-Fi, a sound proof transit passengers sleeping area, dining lounge, washrooms and showers.
At the business centre, KQ guests will enjoy a new generation setting featuring a selection of tablets and E-readers.
Set on a 991 Square metres area, the new Pride Lounge at Terminal 1A will feature a circular layout overlooking the airside and will provide premium hospitality complete with a cigar room, piped music (sectional), washrooms and showers, a kiddy zone and a dining/ working area.
“We are an inherently African airline, operating on a global scale. We carry guests from all across the globe through our Nairobi hub hence the theme of our lounges as a meeting point and a melting pot of different cultures,” Naikuni noted.
“The Terminal 1A lounges represent our inherent African heritage as well as the Contemporary world we operate in.”
Kenya Airways has been actively rolling out a number of initiatives geared at raising its customer experience bar. This includes the acquisition of modern aircrafts with state-of-the-art features such as the Boeing 787 Dreamliner and the 777-300ER aircraft.
Such ongoing efforts are already bearing fruit as the airline recently grabbed a top 10 slot in the Most Improved Global Airline category emerging as the only African airline category on the global roll of honour.
The World Airline Awards are regarded as a benchmark of Passenger Satisfaction levels of airlines throughout the world – delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First, Business, Premium Economy and Economy class passengers).