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The call centre hotline code has been changed from 111 or +254733100111 to 100 or +254733100100/FILE

Kenya

Airtel releases new short codes for its customers

The call centre hotline code has been changed from 111 or +254733100111 to 100 or +254733100100/FILE

The call centre hotline code has been changed from 111 or +254733100111 to 100 or +254733100100/FILE

NAIROBI, Kenya, May 14 – Airtel Kenya has released new short codes for its prepaid customers countrywide.

The new short codes include those for the Call Centre hotline, prepaid recharge, prepaid balance, voicemail retrieval and the USSD self-care code.

The call Centre hotline code has been changed from 111 or +254733100111 to 100 or +254733100100 while that of the prepaid recharge which was formerly *122*PIN# has been changed *130*PIN#.

If you are a prepaid Airtel customer, to check your balance you will be required to dial *131# and not *133#, as it was before. For voicemail retrieval the new code will be 123 and USSD self-care code will be *100#.

To get SMS bundles, Airtel customers will be required to dial *767# and select the bundle that they prefer.

The lowest bundle consists of 5 SMS and the highest bundle has 100 SMS where a customer will send an SMS at Sh0.2. All the SMS bundles however are valid for 24 hours.

For the data bundles the customers will be required to dial *544#.

To subscribe for club 20 and club 10 tariffs respectively the prepaid customers will be required to dial *120#.

Club 20 is a tariff where prepaid customers get 100 MB worth of data and 20 SMS for Sh20 valid for 24 hours while club 10 tariff a subscriber is given 100 SMS daily and free calls from 10pm to 8am for Sh10 per day.

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