KRA commissioner General John Njiraini says the system is already being used by 93 percent of large taxpayers and 63 percent of medium taxpayers.
“The allegation that the iTax system has jammed for the last one month is incorrect. The server strain experienced by taxpayers was a cause of ill-timed decision to migrate all taxpayers to the iTax platform by 1st March 2014 resulting to the clogging on the website,” he confirmed.
He says they have allowed the continuation of manual filling to provide time for all the taxpayers to be migrated to the iTax system in a programmed manner.
The authority has also dismissed the claim on the tender award for the website’s maintenance.
KRA clarified that any negotiations on tendering will be conducted in accordance with the law and strictly in the public’s interest.
The authority has also welcomed investigations by the Ethics and Anti-Corruption Commission on the allegations touching on the conduct of a senior staff member.
The new iTax system is meant to seal some tax loopholes by making it mandatory for medium and large companies to file electronically this month.