Airtel gives more choice, value to its customers

September 8, 2013
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, AIRTELNAIROBI, Kenya, Sep 8 – Airtel customers have a reason to smile as the telecommunication company continues to launch distinctive and differentiated services in a move to offer more value to customers in Kenya. Recently the company launched a new tariff that is linked to its Airtel Money platform.

Airtel Money prepaid customers can now enjoy calls to all networks at Sh2 which is 50pc off the normal calling rates in the market.

This means that a customer will make immense savings on their airtime usage as the cost of living in Kenya continues to increase with basic commodity prices increasing across the board.

The call rate is viable for seven days on any activity of Sh100 or more on a subscriber’s Airtel Money account.

The qualifying transactions include:
– Paying bills
– Sending and receiving money (customers who receive money also qualify to make calls at 2biob per minute)
– Bank transactions (Airtel Money to Bank and Bank to Airtel Money)
– Withdrawals
– Purchasing airtime

The new tariff will enable users to make calls at Sh2 per minute across all networks day or night in a move aimed at offering more value adding propositions to Airtel customers.

The company already offers free money transfer services that have removed the burden of traditional charges that customers on mobile networks incur while sending money to others from their phones.

Regular money transfer users send up to Sh2,500 per month and will benefit with Airtel Money as they will make savings of between Sh25 to Sh80 per transaction. On average, users are currently charged Sh60 to send money to other networks.

Airtel Money is fast becoming the preferred way of sending and receiving money and is also now widely used for paying utility bills with Nairobi Water, Kenya Power, DStv and KAPS parking fees due to its quality, security, reliability, affordability and convenience.

Airtel Money can also be used to purchase fuel at any Total petrol station countrywide.

Airtel Money currently has a vast dealer network of more than 10,000 agents which has now been complimented by corporate agents to enhance availability and reliability of the services countrywide.

These include Posta, Uchumi Supermarkets, Pep Intermedius (Nakumatt), Tuskys, Ukwala, Naivas, Muramati Sacco, Housing Finance, Equity Bank, Equatorial Commercial Bank, Cooperative Bank and Faulu Bank. Customers can also withdraw money from their Airtel Money accounts at any Pesa Point, Kenswitch, Chase Bank and Family bank ATMs countrywide without needing an ATM card giving Airtel Money a strong countrywide presence to the benefit of its customers.

Three months ago, the company unveiled an integrated bundle service that allows its customers to enjoy competitive rates on voice calls, data and SMS. Dubbed Airtel Tosha, customers will be able to choose the bundles that fit their unique individual needs for voice calls, SMS and data services at a low daily subscription rate.

Thus, customers can be in more control of how much they spend on their communication needs while enabling them to enjoy 20 times more value for the cost.

Customers have different communication needs that may vary by the day and this product offers them the freedom to choose their own tailor-made Airtel Tosha bundle to maximize on their communication plans.

When customers subscribe to the Sh30 bundle they will enjoy 140 mins to Airtel calls, 10 mins to other networks, unlimited SMS and 100mb data thus reflecting the immense value being offered to the customers with the Airtel Tosha bundles.

Airtel Tosha bundles will ensure that Airtel prepaid customers in Kenya get more value while spending less on voice calls, SMS and Data depending on their needs during the 18 hour daily availability of the product.

Customers can subscribe to the Airtel Tosha bundles by simply dialing *767# from their Airtel phones and choosing their preferred bundle.

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