The Electronic Banking Unit (EBU) dubbed ‘Breeze @ The Junction’ is a sales and self service virtual environment that offers customers an opportunity to experience online solutions, mobile solutions, video conferencing, intelligent automated teller machines, digital financial experts and digital information.
The unit will operate all the days of the week.
At the EBU, transactions are performed at the Express Banking Lobby, breeze bar or I-banking booths while consultations are done at secluded desks.
Screens at the merchandizing units display dynamic marketing content while customers wait for consultation or perform digital transactions.
Standard Chartered Bank’s acting Head of Consumer Banking, Bhartesh Shah said that while the traditional branches are here to stay, Breeze @ The Junction is a view into future banking.
The bank plans to have role three more units in Nairobi and Thika before the end of this year.
“We are offering our customers hustle free banking with no tellers and a cashless environment (other than the ATMs) that offer customers a digital self service banking experience. When they get to the bank, the customer is registered instantly to mobile or online banking so as to be able perform transactions immediately as well as get quick assistance on how to perform the transaction on the intelligent ATMs, mobile phone or the internet,” said Shah.
He said the bank will later focus on changing the current ATM machines to digital, a process that will be complete in the next three years.
Features of this state of the art Electronic Banking Unit include 17 inch touch screens, wireless high speed PCs where a customer can do funds transfer, telegraphic transfer, cheque book request, accounts statement download among other services.
Customers can also do direct cash deposit, direct cheque deposit, bill payments and card less services.
“The main threat to this type of technology is fraud and hacking of our website. But we have done our best to ensure that we prevent these cases for the sake of our customers,” Shah said.