NAIROBI, Kenya, Mar 22 – The government has defended a proposal by the Communications Commission of Kenya (CCK) to monitor emails in the country.
Information and Communications Permanent Secretary Bitange Ndemo said the Internet tracking system will curb – hate speech in the country.
“It makes it imperative that we have spyware software which would assist in the fight against hate, spam mails and criminal activities worldwide. When you are beginning to see hate messages coming from the Diaspora that ends up creating problems… everyone would have to understand that we have to be careful as we approach the elections,” Ndemo said.
On Wednesday, the CCK kicked off a storm when it sent letters to mobile operators demanding that they cooperate in the installation of the Network Early Warning Systems (NEWS) which is an Internet traffic monitoring equipment. The CCK said the new system would be operational by July this year.
Ndemo also said a new digital platform is to be introduced in the country in the next three weeks to help with TV digital migration.
“The same content you will find in analogue is the same content you will find in digital and it makes it impossible for migration because people do not see why they have to. We have new players coming in and we are urging the current broadcasters to bring in new content that will make it attractive for Kenyans to move to the new platform,” he affirmed.
Ndemo was speaking while opening the first independent LG service centre which is in a bid to enhance customer after sales services.
According to LG president for Middle East and Africa James Park, the establishment of the centre is in line with the company’s commitment to ease access to quality and guaranteed after-sales-service for their products in Kenya.
“We will not relent in our pursuit to become market leaders in customer service and we look forward to this service centre being a major point of reference for its quality service and consumer dedication. Our focus on customer service remains a top priority in our business pursuit,” said Park.
Park also added the company will continue investing in innovation and other customer centric initiatives to meet the changing needs of the fast growing consumer base in the East and Central Africa region.
