BY CHARLES GICHANE NAIROBI, Kenya, Jan 26 – Mobile service provider yuMobile has opened a new customer relations centre in Nairobi’s Central Business District as it seeks to strengthen its presence in the market.
Located at the Gilfillan House on Kenyatta Avenue, the centre is the first to be situated outside the operator’s offices at Essar House.
yuMobile Country Manager Madhur Taneja said they plan to open a new centre per month this year as the company seeks to offer its 2.3 million subscribers a range of services such as data settings, postpaid activation, bill payments, sale of prepaid lines, airtime, modems, and handsets sales.
“As the fastest growing mobile phone network, we are moving expeditiously to guarantee quick customer queries resolution by opening the doors to conveniently located relationship centres countrywide,” said Taneja.
Customers who visit the new centre will enjoy the free call booth where they can make free yu to yu calls, free phone charging and free downloads at the data experience corner.
He said that the company had stepped up its market reach efforts to meet the demands of its rapidly growing subscriber base.
Along with customer service, the service provider is hoping that its low competitive data packages will attract more customers from Safaricom, Airtel, and Orange who all are ahead of yuMobile in the market.
Taneja announced that “the free, unlimited yuMobile to yuMobile calls will continue and as of today you can browse Facebook for free for as long as you want. Calls out of the country are only Sh2.49 per minute and the SMS rates are just Sh0.50.”