NAIROBI, Kenya, Mar 18 – Mantrac Kenya Limited, which deals Caterpillar products in Kenya has opened a renovated ultra-modern Sh160 million service centre at its Head office in Witu road, off Lusaka road.
The new service centre and warehouse will offer fully fledged after-sale services that include maintenance and repair options and the sale of genuine new and used Caterpillars equipment and spare parts.
Loutfy Mansour, the Group Chief Executive Officer said; “the new facility is designed to deliver what Mantrac promises to its customers; fast, efficient, and truly superior service with an identifiable difference.”
He added that Mantrac had trained its service engineers to handle the state of the art machines with precision in every job from overhauling engines, to the full assembly of trucks.
“The Mantrac Nairobi Service offers unmatched field service capability. Fully equipped vehicles, diagnostic tooling, and availability of mechanics round the clock to ensure that customer needs on site are met, within the shortest possible time,” said Edmund Iawson, Group Operating Director Mantrac.
The new centre supports Mantrac’s broad product portfolio offering which includes the complete range of Caterpillar Earth moving machines (road construction, agricultural, quarry and building), power generation equipement, marine engines and fork lift trucks.
“We have invested in units stocks and parts stock averaging Sh750 million, these huge parts stocks are meant to ensure customers of a 95 percent in-house stock availability for stocked items,” he said.
Mantrac has a collection of over 25 used machines in stock at the Nairobi premises which have been thoroughly inspected and expertly repaired. “We have empowered ourselves by partnering with an outstanding pool of world-renowned companies, and by collaborating with the best global brands,” he added.
The MD said the company had also invested heavily in specialised tools meant to ensure efficient service delivery by the service department. He said key tools for engine testing and handling during repairs, as well as hydraulic pump test bench and transmission test bench as well as field service fleet was meant to enhance safe delivery of repairs options to customers.
Mantrac which previously traded under the name Gailey and Roberts as late as 2003, plans to invest a further Sh24.6 million in a second phase of infrastructure development, all geared towards enhancing service delivery through more training, warehouse and workshop refurbishment which is expected to commence next month.