NAIROBI, Kenya, Mar 16 – Barclays Bank of Kenya has waived all levies charged for use of ATM services in a move aimed offering customers more convenience and inclusive banking services.
At the same time, the bank has introduced free Internet banking services and free services under the latest mobile phone banking platform, Hello Money.
Making the announcement, Barclays Bank Managing Director East and West Africa Adan Mohamed said the introduction of the free channels was underpinned by the bank\’s objective to align products and services with evolving customer needs and lifestyles.
"This new offers are in line with our strategy to enhance customer service, support branch expansion and improve management of customer complaints and resolution," Mr Mohamed said.
He said the bank would continue leveraging on innovation to demonstrate its leadership role in the banking industry.
"Barclays is increasingly shifting its growth strategy branch expansion, to use technology as we strive to improve the bottom line. After increased our branch networks to optimal levels the next phase for us is to tap technology to drive the next phase of growth and to offer our customers channels that are more convenient," he said.
Barclays has 236 ATMs spread across the country complimenting its 117-branch network.
To facilitate greater ease of transactions, over the past two years BBK has made several investments in the information technology and communications structure including upgrading the credit card system and transitioning the core banking system to a new, state-of-the-art platform and partnering with Safaricom to offer M-PESA services.
Hello Money is a groundbreaking service that enables customers to perform transactions in real time over their mobile phones. The Hallo money technology combines security, accessibility and convenience.