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World class call centres for Kampala, Nairobi

KAMPALA, Uganda, Oct 31 – The Mara Group\’s IT Company, Raps, a local Sub Saharan African IT company based in Uganda has announced it has formed a joint venture with Spanco, a leading provider of Global Business Process Outsourcing.

The aim of the deal is to set up world-class call-centres in East Africa in Kampala and Nairobi.

Over 700 jobs will be created in the first phase of the project and will lead to further employment. The call centre is aimed at providing vital support services to the telecommunications, financial services and government sector. The new company will operate under the name Spanco Raps.

"After seeing the success of call centres in India which employ millions, educate the youth and provide a base for them to kick-start their careers, we wanted to replicate this model within the ICT sector in East Africa," said Mara\’s Managing Director, Ashish Thakkar.

Raps Uganda has been providing superior IT services for 15 years in Sub Saharan Africa and incorporating world-class HR practices enabling them to attract, train, and retain among the best talent in the industry.

The knowledge and expertise of a highly skilled and trained workforce is the bedrock for delivering superior service quality to their clients.

Spanco employs over 10,000 people in call-centres in India and Mara has an in-depth knowledge of the local market conditions and how to train staff in Africa.

The combination of these talents will drive the growth of the business in the region. Spanco Chairman, Kapil Puri firmly believes that the strength and know-how of Spanco in the sector will send a signal that East Africa is ready to do business.

"Building a world-class call centre business here will allow us and our partners at Mara to lay the groundwork for opportunities in the private and public sectors," he said.

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The Mara Group sees the partnership attracting international clients to the region and by so doing create more and more local jobs and lead to investment in the ICT sector throughout Africa.

The Mara Group is a young and dynamic brand synonymous with professionalism, integrity, innovation & entrepreneurial flair.

They have a 15-year track record and has grown from a small IT shop to an international multi sector business to include Information technology, real estate, financial services, hospitality, energy, packaging, retail and media, spanning four continents.

The Mara Group has been selected by the World Economic Forum¹s Community of Global Growth Companies (GGC), as a dynamic high-growth company in 2010.

Spanco on the other hand was established in 1995.  Spanco Limited is a public limited company on the Bombay Stock Exchange.

An ISO 9001:2008 certified and CMMI level 3 Company; Spanco is an active player in the field of Information and Communication Technology (ICT) with dedicated System Integration and BPO arms besides strategic investments in the related field of ICT.

The various business activities/divisions under the single corporate entity of Spanco actually complement each other, thereby resulting in provisioning best of the breed solutions and services to the end customer to enhance their business competencies.

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