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Kenya

Heritage launches mobile payments

NAIROBI, Kenya, Jan 30 – The Heritage Insurance Company has consolidated its move into the retail segment by widening insurance premium pay options for people who are financially excluded to include the popular money transfer services M-Pesa and Zap.

The Insurance Company on Friday announced the new partnership with the two leading mobile network operators Safaricom and Zain that will see policy holders remit their insurance premiums and claims excess through M-Pesa and Zap services.

“The payment procedure is quick and easy to follow. On both platforms, a customer needs to go to the M-pesa or Zap option on their phones, select “pay bill” and enter business No.503000,” said Heritage Insurance Executive Director Joseph Kyungu.

For the account number, the customer will need to put their “policy/claim” number and then the amount payable.

The maximum amount for each transaction is Sh35,000 he said adding that clients with bigger payments than the set maximum can pay several times in portions of not more that Sh35,000 per transaction.

“We encourage our customers to reconfirm their policy numbers and also the premium payable before making their payments to minimize chances of being inconvenienced,” added Mr Kyungu.’

The new partnership, he said would go a long way in ensuring convenience and timely services to their customers.

“Heritage Insurance boasts a huge client base from different regions of the country and with this solution; our customers can access our services at their convenience. However, Heritage insurance agents, brokers and staff will still be accessible to our customers whenever they need assistance,” the director added.

This partnership comes in the wake of yet another technology driven solution from Heritage Insurance that enables travel agencies to apply for travel insurance online.

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Heritage Insurance operates five branches including; Eldoret, Nanyuki, Naivasha, Mombasa and the head office based in Nairobi.

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