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Kenya

Telkom enters residential broadband market

NAIROBI, Kenya, Jul 16 – Telkom Kenya has revamped the Orange Internet residential service by utilising the unused capacity in copper wires. Through the new service dubbed Broadband Nyumbani data can be received at a different frequency than that of voice or fax using ADSL technology.

Jean-Michel Chanut, Head of Marketing and Strategy said Broadband Nyumbani will provide fast, reliable and affordable internet solution with high bandwidth capabilities of up to 1MB to home users. The offer promotes the use of landline by waiving the application fee of Telkom fixed line cost of Sh3,395 on application of the Broadband Nyumbani within 30 days from payments of the fixed line. With this ADSL connection a customer can surf the internet as well as make phone calls.

“Rapid development of the ICT sector and convergence of telecommunications and broadcasting is creating new products and services, charting new paths for education, entertainment and business. At the same time, more commercial, social and professional opportunities are being created through these unique developments,” said Mr Chanut.

Broadband Nyumbani’s other benefits, he said, include five free email addresses with large storage capacity, anti-spam and antivirus with additions on request; free parental control; discount on fixed line; dedicated customer help line and Broadband Nyumbani’s equipment known as the Livebox, which comes fitted with a Wi-Fi component that allows wireless internet access within 100 metres of the access point, commonly known as hot spots.

“With this, customers can set up multiple computers or other Wi-Fi enabled devices in their home enabling them to connect to high speed internet simultaneously without blocking the phone line for voice calls,” Mr Chanut clarified.

The parental control CD comes with a service offers content filtering options allowing parents to monitor or limit what can be accessed and even restrict the amount of time their children spend online. The content filter offers a choice of pre-defined blocked categories that parents or guardians can use to protect children or vulnerable dependants within the family home.

“Telkom Kenya’s move into residential broadband is part of its strategy to offer value added services to customer and maintain the lead in the data services market as it prepares for the landing of the Fibre Optic cables,” said Mr Chanut .

“Benefits expected with the fiber optic cables are availability of internet access characterized by high bandwidth and low costs. This outcome is likely to result to substantial growth in the number of residential internet users,” he observed.
 
Mr Chanut went on to explain that to ensure that the customers are served well and promptly, a dedicated customer service help line for Orange Internet customers has been established.

The service targets home users in areas where there is ADSL coverage and Telkom Kenya Fixed line service which are; Nairobi, Mombasa, Nakuru, Kisumu, Nyali, Nyeri, Naivasha, Kericho, Kakamega, Kisii, Eldoret, Kitale, Machakos, Diani, Thika, Kikuyu, Busia, Embu, Garissa, Kilifi, Kiambu, Kiamariga, Malindi, Athi River, Othaya, Bungoma, Ongata Rongai, Ruiru.

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With fixed network, mobile and internet services, Telkom Kenya is an integrated telecommunication solutions provider in the country. Orange Mobile, Orange Fixed Plus and Orange Broadband are Telkom Kenya’s GSM, wireless and internet services provided under its commercial brand, ‘Orange’. The national fixed line service, Telkom Fixed, is provided under the Telkom Kenya brand.
 

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