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Kenya

KCB extends banking hours

NAIROBI, July 15 – KCB has reviewed its opening hours in a bid to provide quality services to its customers.

All the bank\’s branches will open at 8.30 a.m. and close at 4 p.m. on weekdays and 8.30 a.m. to 12 noon on Saturdays.

Sarit Centre branch will, however, open till 6.30 p.m. on weekdays and 4.00p.m. on Saturdays.

“The purpose of these extended banking hours is to give enhanced convenience to our customers who now have more time to concentrate on their businesses and still make it to their KCB branch for banking services,” said Peter Munyiri, KCB Deputy Chief Executive for Group Businesses. 
 
Mr Munyiri said many KCB customers ran their businesses well into the afternoon and were finding the old opening hours an impediment to their daily banking arrangements.

“Our customers can now either come early in the morning before they open their businesses or later in the afternoon after concluding the day’s work,” said the Deputy Chief Executive.

The new working hours are effective across the bank’s 159 outlets in Kenya and are expected to change the banking patterns of most of KCB’s customers due to added flexibility.  The bank will, however, remain closed on Sundays and   public holidays.

Mr Munyiri reiterated that KCB will continue to review its operating procedures, products and services in order to enhance customer value.

“Our new core banking system has now stabilised giving us the opportunity to focus on developing appropriate technology-driven products to meet the needs of our modern customers,” he added.

KCB  this week launched a customer focus week to enable the bank interact with customers in order to obtain feedback that will inform future service improvements.

KCB is East Africa’s largest commercial bank with over 180 outlets and a balance sheet of over Sh170 billion. It operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda.
 

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