New port system experiences hiccups

July 3, 2008
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, MOMBASA, July 3 – The newly  installed Kenya Ports Authority system,Kilindini Water Front System, (Kwatos) went live Wednesday but immediately experienced problems in yard planning, billing and truck release among others.

The KPA crisis management committee said the expected teething problems were being dealt with as both port officials and port users got more and more familiar with how the system worked.

The committee insisted that staying focused on the success of the new electronic system was the major concern, but noted that the old manual system would continue to be used where there are difficulties with the electronic one but the former must eventually be phased out.

A statement from KPA indicated that there were cases where labour shortages were experienced like at the gates and container terminal due mainly to confusion caused by double duty rostering but added that the error had been rectified.

KPA said that some port customers had forgotten their passwords, a key requirement for use in the new electronic system, occasioning a last minute rush by customers to acquire fresh passwords.

However to resolve this problem port authorities processed all password inquiries and promised assistance in all fresh acquisitions committing that those in need of passwords would get them within 30 minutes of application.

In the terminal, the new system failed to generate pick orders en masse for the outside container freight stations, CFSs, trucks  and the manual system had to be resorted to in order to resolve this.

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