Logistics Company, DHL says it has invested Sh3 million to set up a new call centre as it seeks an edge in an increasingly competitive environment.
DHL Kenya Finance Director Ahmed Abdi said the new centre would aid in assisting clients keep track of their packages as they are move across the globe.
Abdi said it would also improve efficiency as well as give customers confidence of the safety of their packages.
“We do believe this gives us an edge because the competition cannot match the facility, expertise and infrastructure that we have in Kenya so this gives us the belief that we are well ahead of the rest,” Abdi said.
As a regional hub for East Africa, Abdi said the new investment would boost its penetration in the region and continue growing its market share.