M-PESA subscribers off air

September 24, 2011 2:43 pm

, NAIROBI, Kenya Sep 24- Millions of subscribers of Kenya’s leading Mobile phone operator, Safaricom, were on Saturday inconvenienced after an outage of the popular money transfer service M-PESA.

Safaricom Chief Executive Bob Collymore said the cause of the fault was yet to be established but it was believed to be linked to the increased cuts to their fibre cable network.

“The fault, which started at around noon has affected all handset transactions. The firm’s engineers are working tirelessly to diagnose the problem and find a solution,” he said in a statement.

The outage on M-PESA follows a Network fault affecting Voice, Wimax and Data outage at the Coast and parts of Nairobi. The fault has however been repaired with normal services resuming.

“We unreservedly apologise to our customers and deeply regret this outage. We are working together with our partners for a quick resolution. We wish to assure our subscribers that money in the M-PESA system is safe,” Collymore said.

Cases of fibre cuts have increased in the recent past with the government reading mischief among competitors in the sector.

Some operators have in the past alleged sabotage from disgruntled employees or rivals in the industry where there is tough competition.

The Government has already warned that those responsible would face dire consequences and would even face life sentences in jail for economic sabotage.


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