Internet connectivity in public institutions hits 80pc boosting service delivery

April 28, 2017
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NAIROBI, Kenya, Apr 28 – A high proportion of public institutions have high internet connectivity at 80.2 percent improving public service delivery, according to the Public Sector ICT Survey Report 2016.

The most popular forms of internet connectivity were mobile internet via modems at 47 percent and 31 percent in public institution and enterprises respectively.

Fixed internet through fiber to the office was found in 55.8 percent in public institutions and 41.8 percent in enterprises.

Mobile internet through phones was reported by 23.5 percent of institutions and 17.6 percent of the surveyed enterprises. This is even as the penetration rate for mobile subscriptions was noted to have improved to 85.9 percent in 2016 by the Kenya National Bureau of Statistics (KNBS).

This is even as the penetration rate for mobile subscriptions was noted to have improved to 85.9 percent in 2016 by the Kenya National Bureau of Statistics (KNBS).

The report also revealed that over half – 57.5 percent – of public institutions and 50.3 percent of the enterprises had established websites.

According to the report, locally hosted websites were reported at 83.6 percent for public institutions and 60.9 percent for businesses.

“The main reason for international web hosting was reliability at 76.0 percent for institutions,” reads the report.

Security reasons were also cited as a reason to be hosted abroad.

A higher proportion of public institutions -46.4 percent – reported having experienced computer virus attacks compared to enterprises at 21.7 percent.

Despite the existence of the National Kenya Computer Incident Response Team Coordination Center, a considerable proportion of public institutions at 39.7 percent and enterprises at 46.3 percent did not report online crime to the center.

“Failure to report these crimes implies that there is inadequate awareness by both public institutions and enterprises on the role of the Coordination Center as the crimes were mainly reported to the ICT Authority, Kenya Police Service and the Communications Authority of Kenya.”

The report comes at a time when KNBS has reported that the value of ICT output increased by 11.1 percent from Sh280 million in 2015 to Sh311.1 million in 2016.

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