NAIROBI, Kenya, Feb 21 – DHL Express has launched On Demand Delivery service for the sub-Saharan Africa region that allows shippers and receivers globally to select from a range of standardised delivery options.
The service is currently deployed in six markets in South Africa, Kenya, Nigeria, Ethiopia, Mauritius and Tanzania, with plans to roll out to further sub-Sahara countries throughout 2017.
On Demand Delivery offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress.
Customers can then select the delivery option that best suits their requirements via the On Demand Delivery website.
“Globally, we have seen the share of e-commerce deliveries grow from about 10 per cent in 2013 to more than 20 per cent of the international volumes of DHL Express in 2016,” said Hennie Heymans, CEO of DHL Express sub-Saharan Africa.
The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience.
“On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries,” Heymans adds.
On Demand Delivery site is accessed from any Smartphone, tablet or PC, and offers receivers up to six delivery options and also allows shippers to incorporate their own branding into customer notifications.
Receivers can as well schedule a delivery, arrange delivery to a nearby DHL service point or their own alternate address, and even request that a shipment is put on hold during a vacation.
The firm plans to deploy the service to more than 100 countries across the globe in 2017, accounting for the majority of global trade and online retail activity, and is available in over 45 languages.