Mr. Gray Cullen – Group Operations Director – Fargo Group & (R) Mr. Shermandra Singh- Dovetail Business Solutions Director
NAIROBI, Kenya, Nov 4 – Fargo Courier Limited has been announced the 2016 Overall Winner of Logistics Achiever Awards (LAA) Supply Chain Excellence.
The delivery and logistics arm of Wells Fargo Kenya was recognized for excellence in innovation and service delivery in a complex logistics environment.
The LAA give recognition for excellence in logistics and supply chain management, recognizing outstanding achievements and innovation that have created market advantage for a strong, sustainable foundation into the future.
Fargo Courier was also awarded the Gold award for excellence in logistics and supply chain management and optimization of a distribution network.
“We are glad to have won the Gold Award for our excellence in logistics and supply chain management because it is a result of seeking ways to serve our customers better by optimizing our distribution network, “says Gray Cullen, Group Operations Director, Fargo Group.
“Our aim is to set the pace in the courier industry by creating innovation that answers the needs of the future and at the same time creating a stronger foundation for customers,” adds Gray.
In the last five years Fargo Courier has invested heavily in its IT sector by utilizing solar enabled devices to help deliver better services.
“We have grown from just 23 outlets to 100 outlets in Kenya in which only 12 had access to fibre connectivity. Poor roads and frequent power outages meant finding a solution that ran off a 3G network and efficient enough to utilize solar as a source of power to enable provision of better service delivery to these areas.The mobile devices we have are solar enabled meaning that those in remote areas can now be equally served better, “says Gray.
According to Gray, the company can now boast of 95 percent overnight delivery a thing most courier companies are still unable to provide.
“Our system is well maintained in that we are able to give real-time tracking and transparency to all our clients. Our price model which is based on over 400 unique rate matrix entries meant that an incredible complex billing system with an automated module had to be put in place, comments Gray.
The Fargo system has helped in eliminating the paperwork in their courier services.
The Courier industry in Kenya is estimated to be worth Ksh 14 billion ($165 million) in the next two years according to Communication Authority Report of 2014.
