The airline has advised customers with existing bookings for travel on the cancelled Nairobi-Eldoret route from April 1 to contact Jambo Jet for further assistance/FILE
The airline has advised customers with existing bookings for travel on the cancelled Nairobi-Eldoret route from April 1 to contact Jambo Jet for further assistance.
Options are available to provide travellers affected by the network change with alternatives, including a full refund for fully unutilised tickets with refund penalty waived.
For partially used tickets, the refund will be less one way fare of the portion utilised with refund penalty waived.
Jambo Jet will be flying to Eldoret, Kisumu and Mombasa routes from Nairobi.
This comes as Kenya Airways emerged top with the most punctual flights that flew in and out of London Heathrow in the United Kingdom during the month of February 2014.
Statistics from the airport show overall, 78 percent of arrivals by all airlines into Heathrow were on time while 82 percent of the departures were punctual.
The other African airlines in Heathrow’s punctuality rankings include South African Airways at position 14, Ethiopian Airlines at 52, Egypt Air at 54, Air Mauritius at 57, Tunisair at 78 and Libyan Airlines at 81.
On a daily basis, Heathrow handles an average of 1,288 flights and 191,200 passengers. About 80 airlines fly into and out the airport.
Kenya Airways flies seven times a week between its hub at JKIA in Nairobi and Heathrow airport.
