, NAIROBI, Kenya, Jul 23 – The Land Development and Governance Institute has expressed dissatisfaction in service delivery at the Lands Ministry and land offices at county levels.
This came after a survey they conducted face-to-face interviews in 27 counties aimed at getting recommendations from Kenyans.
Mwenda Makathimo the Executive Director said that land office services are wanting and major reforms are needed.
“Kenyans for a long time have been at the receiving end of bad service when it comes to the land offices and it is an uphill task to get information from the officers. Many of those whose house are demolished are victims t this as they are forced to rely on the scanty information that they get in regard to their land,” said Makathimo.
He added that major reforms are required at the ministry and there’s a great need to curb cases of fraudulent brokers who impose false charges on unknowing citizens.
“We advice the ministry to consider digitizing land records. That way we can beat the long queues in the offices as the land owners can easily access their information at their own convenience and it will hasten the process of officers doing follow ups about land,” he added.
The institute also urged the ministry and the National Land Commission to harmonize their communication to the public in regard to the suspension of eviction notices of illegal land owners.
The government had previously asked the owners to immediately vacate the land but they the owners moved to court requesting time before the evictions.
“People who have been issued with letters of allotment are invited to submit the documents for verification and the exercise will be taking place within 90 days. Once the verification is complete, those with valid documents will be notified in writing to pay the requisite stand premiums and appropriate fees,” the commission’s chairman Mohammed Swazuri said.
He also asked Kenyans to report any land officers and offices that are mismanaged to enable to government deal with them so as to improve the services they offer.