DHL call centre to improve package tracking

October 10, 2011
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, NAIROBI, Kenya, Oct 10 – Logistics Company, DHL says it has invested Sh3 million to set up a new call centre as it seeks an edge in an increasingly competitive environment.

DHL Kenya Finance Director Ahmed Abdi said the new centre would aid in assisting clients keep track of their packages as they are move across the globe.

Abdi said it would also improve efficiency as well as give customers confidence of the safety of their packages.

“We do believe this gives us an edge because the competition cannot match the facility, expertise and infrastructure that we have in Kenya so this gives us the belief that we are well ahead of the rest,” Abdi said.

As a regional hub for East Africa, Abdi said the new investment would boost its penetration in the region and continue growing its market share.

“We have also put in place experts in customer service who have been deployed to offer support in the region,” he said.

The investment follows a similar one made by the firm in upgrading its local gateway facility located at Jomo Kenyatta International Airport.

This is in line with other investments being implemented by the Kenya Airports Authority as the airport becomes significant in the regional economy.

Abdi said the new facility is well suited for imports, area trans-shipments and logistics services. It will be a boost to East Africa economic and infrastructural progress.

“We are making this investment to further improve clearance and turnaround times of shipments. Kenya is a vital hub for our clients across East Africa and it is, therefore, important that we continue to evolve and improve the service we can offer clients in this growing market,” he said.

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